Support
Need a hand? You're in the right place.
The fastest way to reach us is email: ryan@motifai.ai. We aim to reply within one business day during the beta.
Frequently asked questions
How do I reset my password?
On the sign-in screen, tap "Forgot password?" and enter your email. You'll get a reset link from Clerk (our auth provider). If it doesn't show up in a few minutes, check your spam folder, then email us.
How do I delete my account?
Email ryan@motifai.ai from the address you signed up with and we'll delete your account plus any server-side data within 14 days. You'll get a confirmation when it's done.
I think Spark got an NEC section wrong. What do I do?
Open the section in the app, tap the share / report icon in the top-right corner, and choose "Report an issue." Tell us what's wrong and what you'd expect. We review every report and the fix ships in the next content update — no app re-install needed.
How do I become a beta tester?
Email us with your name, trade, and home state. We're admitting testers in waves so it may take a few days to send your TestFlight invite.
Why is the conduit price for my distributor different from what Spark shows?
The defaults are national-average list prices. Tap "Your prices" on the conduit-fill screen to enter your own per-foot prices or a distributor discount. Your prices stay on your device unless you're signed in, in which case they sync.
Does Spark work offline?
Yes for code lookups, the conduit-fill calculator, and your bookmarks. You'll need a connection for AI-answered questions and photo analysis.
Is voice search private?
On iOS, Spark uses Apple's on-device speech recognition where available, so your audio doesn't leave the phone. Microphone access is only used while you're holding the mic button.
Still stuck?
Email ryan@motifai.ai with as much detail as you can — what you tapped, what you expected, and what happened. Screenshots help. We're a small team and we read every message.